Policy

Refund & Cancellation Policy

Last updated: 11 July 2026

This policy describes cancellations and refunds for services provided by SHASTRA LOKAM, a sole proprietorship owned and operated by Abhi Krishnan Rajendra Prasad. Our services are custom digital work delivered electronically; no physical goods are sold or shipped.

1. Cancellation Before Work Begins

If you cancel a project in writing before any work has started, the advance paid is refunded in full, less any payment-gateway charges already incurred.

2. Cancellation During a Project

You may cancel at any time with written notice.
Charges apply for work completed and milestones delivered up to the date of cancellation, valued against the accepted quotation.
Any advance exceeding the value of completed work is refunded; any shortfall is invoiced.

3. Completed Work

Payments for delivered and accepted work — including completed milestones, completed support tasks, and completed projects — are non-refundable.

4. Third-Party Costs

Amounts spent on your behalf on third-party services — domain registrations, hosting, software licences, SMS/email credits, and similar — are non-refundable once purchased, as these are payable to external providers.

5. Duplicate or Failed Payments

If you are charged twice for the same invoice, or money is debited but the payment fails, the excess amount is refunded in full. Notify us at info@shastralokam.com with the transaction reference.

6. Refund Method & Timeline

Approved refunds are processed to the original payment method through our payment gateway within 7–10 business days of approval. The time for the amount to reflect in your account depends on your bank or card issuer.

7. How to Request a Refund

Email info@shastralokam.com from your registered email with your invoice number, payment reference, and reason. We acknowledge requests within one working day and resolve them within 7 business days.

8. Contact

SHASTRA LOKAM (Proprietor: Abhi Krishnan Rajendra Prasad)
Thiruvananthapuram, Kerala, India
Email: info@shastralokam.com · Phone: +91 94477 15816